Return and Refund Policy

All Sales Final

At Desert City, we stand behind the quality of our curated apparel. Due to the nature of wholesale ordering and fulfillment, all sales are final once an order is placed. We encourage all retailers to review product details, sizing, and order information carefully before completing checkout.

Defective Products Policy

While all sales are final, we understand that defects may occasionally occur. If you receive a product with a manufacturing defect, we are committed to resolving the issue promptly.

Reporting a Defect

If you believe you have received a defective item, please contact us within 3 business days of delivery and provide the following:

  1. Notification: Notify us within 3 business days of receiving your shipment. Reports beyond this timeframe may not be eligible for review.
  2. Photo Evidence: Provide clear photographic evidence of the defect and a detailed description of the issue.
  3. Order Details: Include your order number and the product SKU to help us review your request as quickly as possible.

Please send all information to 

Resolution for Defective Items

Once the defect is verified, Desert City will:

Replace the Item: A replacement item will be sent at no additional cost.
Cover Shipping: All replacement shipping costs will be covered by Desert City.

Exclusions

This policy does not cover:

Damage caused by misuse, improper care, or normal wear and tear
Color or texture variations that are natural to the material
Issues reported more than 3 business days after delivery
Size or style preference changes (as all sales are final)

Contact Us

If you have any questions regarding this policy or need assistance, please contact our support team at: hello@desertcityclothing.com

Thank you for choosing Desert City. We appreciate your understanding and adherence to our Return & Refund Policy.